The Customer Problem
You have several perfect customers, and your organization would be transformed if you could find more of them. The problem is replicating that success. You also know there are other customers who could generate more business for you, but how? There is always more to unlock in your current customer base if you have the right information about them.
The Customer Solution
It’s definitely not: “I’ll just talk to them.” A tailored customer satisfaction survey from Cygnal will gather and give you the right information about your team and what improvements can be made. We understand how to get your customers to take the survey and then decipher that data for you in understandable terms.
The Customer Survey Process
- We meet with you and your team to determine what information you need from the survey in addition to what upcoming marketing campaigns you may be rolling out. Cygnal drafts the script then works with you to ensure it hits all the right points.
- We field the survey and drive maximum participation.
- Cygnal then analyzes the results, puts together the reports, and creates a Key Insights & Recommendations presentation.
- We then present you the findings and conduct thorough Q&A to make sure you get all the answers you need to make great decisions about your customers – current and future.
Customer Survey Pricing
Pricing is based on the number of customers you have, starting at $12,265 for 250 customers up to $78,540 if you have more than 100,000 customers. Executive interviews are additional and provide deeper context to the “why” of what we uncover during the quantitative survey process with the full team.